Privacy Policy

Information We Collect

We collect information you provide directly to us when you fill out our booking form, contact us via WhatsApp, or interact with our website. The types of information we collect include:

Information you provide to us

• Your full name
• WhatsApp or phone number
• Service preferences and appointment details
• Preferred date and time slot
• Address or locality for home service
• Any design references or special requests shared via WhatsApp

Information collected automatically

• Device type, browser, and operating system
• Pages visited and time spent on site
• Referring URLs (how you found our website)
• IP address and approximate location

How We Use Your Information

We use the information we collect solely to provide you with our nail art home services and to improve your experience with us. Specifically, we use your information to:

• Confirm and manage your appointment bookings
• Contact you via WhatsApp to confirm slot details and share artist information
• Send you our service brochure when requested
• Respond to your queries and provide customer support
• Improve our website and services based on usage patterns
• Send occasional service updates or promotional messages (only with your consent)
• Maintain internal records for service quality and safety

How We Share Your Information

We value your privacy. We do not sell, trade, or rent your personal information to any third parties. We may share your information only in the following limited circumstances:

• Service delivery: We may share your name, phone number, and address with our assigned nail artist to fulfil your appointment.
• Legal compliance: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that process.
• Safety: We may share information to protect the rights and safety of our clients, staff, or the public.

We will never share your WhatsApp number with advertisers or unrelated third parties.

WhatsApp & Communication

We primarily communicate with our clients through WhatsApp. By submitting your WhatsApp number on our website, you consent to receiving messages from us related to your booking, including:

• Appointment confirmation and reminders
• Artist details and arrival time updates
• Service brochures or price lists (when requested)
• Occasional offers or updates about our services

WhatsApp messages are governed by WhatsApp's own Privacy Policy and Terms of Service. We encourage you to review those separately at whatsapp.com/legal.

Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

• Booking data is stored securely and accessed only by authorised team members
• We do not store credit card or payment information — all payments are handled in person or via trusted payment platforms
• We retain your data only as long as necessary to provide our services or as required by law
• Data that is no longer needed is deleted or anonymised

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site.

Types of cookies we use

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour and improve our website (e.g. Google Analytics).
• Preference cookies: Remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of our website.

Your Rights

Under applicable data protection laws, you have the following rights with respect to your personal information:

1. Right to access: Request a copy of the personal data we hold about you.
2. Right to correction: Ask us to correct inaccurate or incomplete information.
3. Right to deletion: Request that we delete your personal data ("right to be forgotten").
4. Right to restrict processing: Ask us to limit how we use your data.
5. Right to object: Object to us processing your data for marketing purposes.
6. Right to data portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites, including Instagram, WhatsApp, and Google. These links are provided for your convenience and do not imply endorsement.

We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party website you visit.

• Instagram: meta.com/privacy
• WhatsApp: whatsapp.com/legal/privacy-policy
• Google: policies.google.com/privacy

Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under the age of 18.

If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately at the details in Section 11 and we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: